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Current Page
- Home
- User Guide
How to join
Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
How to order
How to order:
Step 1: Browse or search for items you want.
Step 2: Add item(s) to cart by clicking on the [Add to cart] button. Once you are done shopping, you can review, remove, or modify option(s)/quantity of the item(s) on the cart page. Please check before you move on to the next step.
Step 3: Proceed to checkout. If you’re not a member yet, you can also checkout as a guest.
Step 4: Enter your billing and shipping information.
Step 5: Select your payment method and pay accordingly.
Step 6: You have successfully completed the order if you see a “Thank you” message and your order number on the screen.
Payment Info
Shipping
- Shippping Method : Parcel Service
- Shipping Area : Worldwide
- Shipping Cost : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
- Shipping Time : 3 - 10 days
- Shipping method : EMS
- Shipping Area : Worldwide
- Delivery time : 7-10 business days from payment (Same day shipping is not available)
Please take into consideration that some products may take additional time for delivery and processing.
Important : Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an
exchange or return on your order.
- Shipping costs :
1) EMS rates (automatically calculated)
2) Shipping bound for the US, Canada, Australia, Japan, Hong Kong, China, Taiwan, Laos, Macao, Malaysia, Mongol, Myanmar, Vietnam,
Singapore, Cambodia, Thai, and the Philippines :
Free shipping for orders over 200 USD
10 USD flat rate for orders from 150 to 200 USD
15 USD flat rate for orders from 100 to 150 USD
20 USD flat rate for orders under 100 USD
Shipping bound for other destinations : EMS rates are automatically calculated and charged
Returns/Exchanges
Refunds
▶ Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
Other
▶ Regarding Customs Tax
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
▶ Store Credit Policy
Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.
Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of $0.
The maximum store credit you can spend on one order is $0.
Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.
