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Title tracking number
Posted by Rei (ip:)
  • Date 2014-05-14
  • Recommend Recommend
  • Views 1656
  • Rate 0points
Hello YJ,

We have cancelled and refunded the amount via PayPal

Total refund amount is USD97.40
Please check your credit / debit card if correct amount has been processed.
For card refund, refund may take 7 to 14 working days to be reflected on your credit/debit card.

If you made your payment using Paypal, amount will be returned to your Paypal account.
Please check your Paypal account for more details.

You can write us back anytime if you have other concerns regarding your order.
We will be more than happy to assist you.
Thank you for shopping with us :)

Regards,
Rei

[ Original Message ]
Thanks for your reply. Yes, please cancel the order and refund it.

We planned to use the clothes for our vacation. We are leaving on 5/26.




[ Original Message ]
Hello YJ,

I just received an update regarding the delayed item :(

It will be scheduled to be restocked on May16 but that is not sure.
Even if it will get stocked on May 16 and shipped, we cannot say for sure that it can be received on or before May 23 :(

Please let us know if we will cancel or proceed
I apologize for the disappointing news,

Regards,
Rei

 
[ Original Message ]

And please send tracking number to my email. Thanks.


[ Original Message ]
Hello YJ,

Noted on this.

Thank you for the reply :)

Regards,
Rei

[ Original Message ]

If the package could be delivered by 5/23, I am willing to wait. Otherwise, please refund it 'cause we don't need them anymore.


Thanks,

YJ


[ Original Message ]
Hello YJ,

Thanks for the quick response.

We are pleased to let you know that all 3 items are not sold out :)
But 20140422-0000431-03 will be delayed to be restocked on May16 :(

Please let us know if you are willing to wait.

Regards,
Rei


[ Original Message ]

Please refund to my paypal.


Thanks,

YJ


[ Original Message ]
Hello,
 
I am sorry to tell you that the item(s) you ordered

20140422-0000431-01
20140422-0000431-02
 
For order 20140422-0000431 are sold out.
 
This is very unfortunate but it may happen sometimes because we run pre-order system.
Please kindly understand it.
 
I would like to give you a refund for the item(s).
Is it okay if I refund it to your store credit?
If not, please request for refund the amount to be refunded to your credit card/debit card/paypal/eximbay.
 
To exchange, you can give me the item code and the option of the item to replace the sold out item.
I will either ask you to pay for / refund the difference.
 
If I do not receive a reply within a week, I will cancel the item from your order and give you a refund.
I apologize for not informing you through the phone due to the time difference,
Thank you
 
Have a great day.
Rei

[ Original Message ]

Hi, I ordered several items on 4/21 and paypal charged $97.40 on that day.

I sent email to get tracking number, but I didn't get any reply, and also no package yet.

Could you please send me tracking number? And tell me how long it will take?

If I haven't heard from you in one week, I will dispute the charge.

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