Please take into consideration that we only accept qualifying exchanges, not returns. Returned items go under our inspection before they're replaced.
When posting a refund request for defective or wrongly shipped items, please include detailed pictures of the item(s) along with the order number, product codes, and a written explanation to the Q&A Board. If any items are missing from your package, contact our customer service the day you receive your package.
FUNNYLOVE will only bear the shipping costs of defective or wrongly shipped items. All other shipping costs will be the responsibility of the buyer. If non-defective items are sent to FUNNYLOVE along with defective items, the buyer will be responsible for all shipping costs.
Items returned for exchange must be unworn, unaltered, and unwashed with all tags attached.
You may cancel an order if the “preparing products” status remains for 10 days or longer
FUNNYLOVE is not responsible for problems caused by carelessness of buyers. Items returned or exchanged that are identified to be damaged by buyers will result in legal action taken by FUNNYLOVE according to seller and buyer’s protection laws. Please wash and care items according to the tips stated on the website.
Wrinkles or creasing from delivery or minor issues with stitches, glue marks, or chalk marks will not be considered defects. Items that are the wrong size due to wrong measurements by the buyer will not be considered defective items.
All products must be returned in the same condition as they were shipped, including product, bag, box, and any gifts. If any gifts that were sent have been used or lost, the buyer will be responsible for paying for those items in order to complete a exchange.